General Terms of Sale and Use

Version: 11 November 2026

General Terms of Sale and Use

1. Seller

The seller and service provider is SOLAR MONTER d.o.o. (hereinafter: SOLAR MONTER), with registered office at Smilčić 188, Smilčić, 23420 Benkovac, Croatia, OIB: 56549662550, MBS: 110168278, entered in the court register of the Commercial Court in Zadar. Responsible person: Željko Šušak, director. Contact: info@solarmonter.hr; phone: +385 99 836 1979. Temeljni kapital: 2.500,00 EUR. Banka: Erste&Steiermärkische Bank d.d. Vlasnik računa: SOLAR MONTER d.o.o. IBAN: HR65 2402 0061 1013 6896 5. SWIFT/BIC: ESBCHR22. The amount and payment reference are stated on the pro forma invoice.

These terms apply to use of this website, calculator, enquiry form and online shop, and to all contracts SOLAR MONTER concludes with customers through the website. A customer may be a consumer (an individual purchasing outside their business or professional activity) or a business customer. Provisions identified as consumer rights apply only to consumers.

2. Calculator and enquiry

Based on the details you enter (consumption or capacity, battery, heat pump, subsidy rate), the calculator provides an indicative estimate of the price and subsidy. The estimate is not a quotation and binds neither you nor us. The final price depends on the site visit, roof, installation and grid connection conditions.

3D views of the house, roof and surroundings are illustrations, not design documentation, proof of feasibility or a promise of how your property will look. Estimates for 50–100 kW systems and electrical installations also depend on project conditions, area, scope of work and grid connection. Subsidies, generation, savings and payback are not guaranteed.

By sending an enquiry, you ask us to contact you for a site visit and quotation. The enquiry does not commit you to a purchase.

3. Online shop and contract formation

Select shop products and services in the basket. By submitting an order, you place a binding order for a pro forma invoice for the selected products, quantities and delivery method.

• After receiving the order, we check availability and email you a pro forma invoice (or contact you by phone if you provided only a telephone number).
• The contract is concluded when we send the pro forma invoice as order confirmation. The pro forma invoice contains all essential details: products, price, delivery costs, payment deadline and expected delivery date.
• If you do not pay the pro forma invoice within the stated deadline, the order is deemed cancelled at no cost to you.
• If a product is unavailable or its displayed price is clearly incorrect, we will inform you before issuing the pro forma invoice; no contract is concluded in that case.

We provide the order confirmation and these terms on a durable medium (email). The contract is concluded in Croatian.

4. Quotation and contract for a turnkey solar system

Turnkey packages (solar system, battery, heat pump with installation) are always contracted in stages:

• Site visit – at the agreed appointment, we inspect the roof, installation and mounting location.
• Quotation – based on the inspection, we prepare a written quotation detailing scope, equipment, price and schedule.
• Contract – the contract is concluded by accepting the quotation or signing the contract. The package price on the website is indicative until confirmed in a quotation.

The contract sets out project stages (e.g. FZOEU subsidy application, HEP ODS, procurement, installation, commissioning, subsidy payment, maintenance), the payment schedule and the parties' obligations. If any contract provisions differ from these terms, the contract takes precedence.

5. Prices

Prices are in euros as stated alongside the product (including or excluding VAT). Delivery costs, where charged, are shown before the order is submitted and stated on the pro forma invoice. The binding price for you is that in the pro forma invoice, accepted quotation or contract.

6. Payment

Payment is made by bank transfer against the pro forma invoice to the business account stated on it, quoting the payment reference provided. Goods are delivered after payment is recorded unless agreed otherwise. For turnkey projects, the payment schedule (e.g. advance and staged balance payments) is set out in the contract.

We issue invoices in accordance with fiscal reporting regulations and provide them by email or with delivery.

7. Delivery

We deliver within Croatia using your selected method (delivery or collection, according to available options). The expected delivery date is stated on the pro forma invoice; if none is stated, delivery takes place without undue delay and no later than 30 days after conclusion of the contract.

Inspect the shipment on receipt. Record visible damage to packaging or goods in the carrier's report and inform us as soon as possible. The risk of accidental loss or damage passes to the consumer when they or a person they nominate receives the goods.

8. Installation and site visit

• Site visits and installation take place at a time agreed with you. The customer ensures access to the building, roof and installation and provides accurate property information.
• Heat pump installation, design and commissioning may be carried out by SOLAR MONTER's certified partners using SOLAR MONTER equipment and materials. SOLAR MONTER remains responsible to the customer for performance of the contract.
• Timelines dependent on third parties (e.g. HEP ODS, FZOEU, suppliers, weather for roof work) are outside our control. We inform you of delays without undue delay.
• Handover and commissioning are documented in a report.

9. Consumer right of withdrawal

If you are a consumer and concluded the contract remotely (via the website, email or phone) or away from our business premises (e.g. by signing at your address after a site visit), you have the right to withdraw from the contract within 14 days without giving a reason, in accordance with the Croatian Consumer Protection Act (NN 19/22, as amended).

The period starts:

• for purchases of goods — on the day you (or a person you nominate other than the carrier) receive the goods; if one order is delivered in several shipments, on receipt of the last shipment;
• for service contracts (e.g. measurements, consumption profiling, thermal drone inspection, panel cleaning, installation testing) — on the day the contract is concluded;
• for turnkey contracts including equipment delivery and installation — on the day the equipment is received, in accordance with consumer goods delivery rules; delivery to the installer alone does not necessarily constitute delivery to the consumer.

How to withdraw. Send a clear withdrawal notice by email to info@solarmonter.hr or by post to Smilčić 188, Smilčić, 23420 Benkovac, Croatia. You may use the form in section 10, but this is not mandatory. The deadline is met if you send the notice before it expires.

You can also withdraw from a contract concluded through the website using the “Withdrawal from contract” function at the bottom of every page. After submission you immediately receive a receipt confirmation with the date and time, which you can save; we also email the same confirmation without delay.

Effects of withdrawal.

• We refund all payments received, including standard delivery costs, no later than 14 days after receiving your withdrawal notice, using the same payment method (bank transfer to the account you provide). We may withhold the refund until we receive the goods or proof that you have returned them.
• You must return or hand over the goods to us no later than 14 days after sending the withdrawal notice. You bear the direct return costs. For goods that cannot be returned by ordinary post because of weight or size (e.g. batteries, inverters, heat pumps, panels), we arrange collection on request and inform you of the cost in advance.
• You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
• If you expressly requested that a service or installation start before the withdrawal period expires and then withdraw, you must pay a proportionate amount for the work performed up to withdrawal.

Exceptions — when the right of withdrawal does not exist or ends:

• the service has been fully performed, and performance began with your express prior consent and acknowledgement that full performance causes you to lose the right of withdrawal (e.g. completed measurement, thermal drone inspection or panel cleaning);
• the goods are made to your specifications or clearly personalised (e.g. a structure actually made to your individual dimensions; ordering standard equipment from a supplier alone is not personalisation); standard shop equipment (panels, inverters, batteries, heat pumps) is not covered by this exception;
• the goods have, by their nature, become inseparably mixed with other items after delivery;
• you expressly called us for an urgent repair or maintenance — for that repair, but not for additional services or goods you did not request.

Turnkey installation. We normally do not start installation before the withdrawal period expires. If you want an earlier start, you must expressly request it on a durable medium (e.g. by signing the contract or by email). While installation is in progress, you may withdraw by paying a proportionate amount for completed work and returning installed equipment insofar as possible. The exception for a fully performed service applies only if all statutory conditions are met. Installing standard equipment alone does not automatically remove the right of withdrawal for the goods sold.

Business customers do not have this right of withdrawal.

10. Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

To: SOLAR MONTER d.o.o., Smilčić 188, Smilčić, 23420 Benkovac, Croatia, email: info@solarmonter.hr

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods / provision of the following service:

• Goods / service: ______________________________
• Pro forma invoice or contract number: ______________________________
• Date of order / date goods received: ______________________________
• Consumer's full name: ______________________________
• Consumer's address: ______________________________
• IBAN for refund: ______________________________
• Consumer's signature (only if this form is submitted on paper): ______________________________
• Date: ______________________________

(*) Delete as appropriate.

11. Liability for defects and warranties

Statutory liability. SOLAR MONTER is liable for defects in goods sold and work performed in accordance with the Croatian Civil Obligations Act. We are liable to consumers for defects appearing within two years of delivery. If goods are defective, you may request repair or replacement and, subject to statutory conditions, a price reduction or termination of the contract. These rights do not depend on a manufacturer's warranty.

Manufacturers' warranties. Equipment (panels, inverters, batteries, heat pumps) is covered by manufacturers' warranties for the periods and on the terms stated in the warranty certificate or manufacturer documentation. A manufacturer's warranty is an additional right and does not reduce your statutory protection. We help you communicate with the manufacturer when making a warranty claim.

Workmanship warranty. Any warranty for installation and work performed is stated in the contract or quotation.

Liability does not cover defects caused by improper use, modifications or repairs by third parties without our approval, force majeure, or failure to maintain equipment according to manufacturer instructions.

12. Claims and written complaints

Submit a claim or complaint in writing by email to info@solarmonter.hr or by post to Smilčić 188, Smilčić, 23420 Benkovac, Croatia. Include the invoice, pro forma invoice or contract number, a description of the problem and, if possible, photos.

We confirm receipt of a written complaint without delay and respond in writing no later than 15 days after receipt.

13. Out-of-court dispute resolution

We seek to settle disputes amicably. If you are a consumer and are dissatisfied with our response to your complaint, you may contact an alternative consumer dispute resolution body on the list maintained by the ministry responsible for consumer protection (e.g. the Mediation Centre at the Croatian Chamber of Economy).

The European Online Dispute Resolution platform (ODR platform) ceased operating on 20. 7. 2025. under Regulation (EU) 2024/3228 and is therefore no longer referenced.

14. Website use

Our website content is protected by copyright. Downloaded 3D models and other third-party materials are subject to their licences and stated attributions; these terms do not restrict the rights those licences grant you. Website information is indicative. We aim to keep it accurate and current, but only the information in a pro forma invoice, quotation or contract is binding. Disrupting the website or attempting unauthorised access to the administration area is prohibited.

15. Governing law and jurisdiction

These terms and contracts are governed by Croatian law. Consumer disputes fall within the jurisdiction of the court designated by law; consumers do not lose the protection afforded by the laws of their habitual residence. Business customer disputes are subject to the competent court at SOLAR MONTER's registered office.

16. Changes to these terms

We may amend these terms by publishing a new version on the website. A concluded contract remains subject to the terms in force when it was concluded.